Privacy Policy for Lighthouse Frame Animation Studio Ltd
1. Introduction and company information
This Privacy Policy explains how Lighthouse Frame Animation Studio Ltd collects, uses, stores, shares, and protects personal data in connection with its animation-studio services, website, communications, project development, client onboarding, supplier management, and related business activities.
Lighthouse Frame Animation Studio Ltd acts as the data controller for the personal data described in this Privacy Policy, unless we expressly state otherwise.
Company name: Lighthouse Frame Animation Studio Ltd
Trading address: Lighthouse Frame Studio, 2nd Floor, 18 Blackhorse Lane, London E17 6HJ, United Kingdom
Email: [email protected]
Phone: +44 20 7946 5821
This Privacy Policy applies to personal data collected from clients, prospective clients, website visitors, collaborators, freelancers, suppliers, job applicants, and other individuals who interact with Lighthouse Frame Animation Studio Ltd.
2. Data collection and processing
We may collect and process the following categories of personal data, depending on your relationship with us and the services involved:
- Identity data: name, job title, company name, role, and identifiers used in business communications.
- Contact data: email address, telephone number, postal address, and other communication details.
- Client and project data: project briefs, creative instructions, reference materials, feedback, approvals, production notes, timelines, and communications relating to animation and design work.
- Payment and transaction data: invoicing details, billing address, payment confirmations, and transaction records.
- Technical data: IP address, browser type, device information, log data, and website usage information.
- Marketing and communication data: preferences for receiving communications, newsletter sign-up information, and records of correspondence.
- Recruitment data: CVs, portfolios, references, qualifications, work history, and information submitted during hiring processes.
- Supplier and contractor data: contractual details, bank details for payments, and business contact information.
- Special category data: we do not intentionally collect special category data unless it is voluntarily provided and necessary for a lawful purpose, such as accessibility needs or diversity monitoring where permitted by law.
We generally collect personal data directly from you, but we may also receive it from clients, business partners, recruiters, publicly available sources, analytics providers, and service providers where lawful.
3. Purpose of data processing
We process personal data for the following purposes:
- to provide animation, production, creative, consulting, and related studio services;
- to manage client relationships, project delivery, feedback, approvals, and invoicing;
- to communicate with clients, collaborators, suppliers, and prospective customers;
- to respond to enquiries and provide quotations, proposals, and contracts;
- to manage recruitment, hiring, internships, and contractor engagements;
- to administer our website, improve user experience, and monitor performance;
- to send service-related notices and, where permitted, marketing communications;
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- to detect, prevent, and investigate fraud, misuse, and security incidents;
- to protect our rights, property, staff, clients, and business interests.
4. Legal basis for processing
We only process personal data where we have a lawful basis to do so. Depending on the context, our legal bases include:
- Performance of a contract: where processing is necessary to enter into or perform a contract with you, including delivering animation services and managing payments.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as operating our studio, improving services, maintaining security, managing client relationships, and promoting our business, provided those interests are not overridden by your rights and freedoms.
- Consent: where you have given clear consent, for example for certain marketing communications or optional cookies where applicable.
- Legal obligation: where processing is necessary to comply with applicable laws, regulations, tax rules, court orders, or lawful requests from public authorities.
- Vital interests: in rare circumstances where processing is necessary to protect someone’s life or physical safety.
- Public interest or official authority: where applicable and lawful.
Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
5. Data sharing and third parties
We may share personal data with third parties where necessary and lawful for the purposes described in this Policy. These may include:
- IT and cloud service providers;
- website hosting, analytics, and maintenance providers;
- accountants, auditors, legal advisers, insurers, and professional consultants;
- payment processors, banks, and invoicing platforms;
- project management, collaboration, file storage, and communication tools;
- freelancers, subcontractors, animators, editors, designers, and production partners engaged on a project basis;
- recruitment platforms and background/reference checking providers;
- regulatory bodies, law enforcement, courts, and other authorities where required by law.
We require service providers to handle personal data securely and only for authorised purposes, subject to appropriate contractual and security safeguards.
6. Data transfer to third countries
Some of our third-party service providers or collaborators may be located outside the United Kingdom or may process data in countries outside the United Kingdom. Where this occurs, Lighthouse Frame Animation Studio Ltd will take steps to ensure that personal data receives an adequate level of protection in accordance with applicable law.
These safeguards may include:
- adequacy regulations or equivalent legal protections;
- standard contractual clauses or other approved transfer mechanisms;
- supplementary technical and organisational measures where appropriate;
- assessment of the destination country and recipient’s security practices.
7. Storage duration
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, reporting, or dispute-resolution requirements.
The retention period will vary depending on the type of data and the context in which it was collected. In general:
- client and project records are kept for the duration of the project and for a reasonable period thereafter;
- financial and tax records are retained for the period required by applicable law;
- recruitment data may be retained for a limited period after the hiring process unless you consent to longer retention;
- marketing data is retained until you opt out, unsubscribe, or withdraw consent;
- website and security logs are retained for a limited period unless needed longer for investigation or legal reasons.
When personal data is no longer required, we will securely delete, anonymise, or archive it where appropriate.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and obtain a copy of it;
- Rectification: to request correction of inaccurate or incomplete data;
- Erasure: to request deletion of your personal data in certain circumstances;
- Restriction: to request that we limit processing in certain situations;
- Data portability: to request transfer of data you provided to us in a structured, commonly used, machine-readable format, where applicable;
- Objection: to object to processing based on legitimate interests or to direct marketing at any time.
You may exercise these rights by contacting us using the details in the Contact Information section below. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You can withdraw consent by contacting Lighthouse Frame Animation Studio Ltd using the details below, or by using any unsubscribe or preference-management option provided in our communications.
10. Right to complain
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue directly.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom, typically the Information Commissioner's Office (ICO), or any other authority that applies in your jurisdiction.
11. Data security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include:
- access controls and authentication measures;
- encryption or secure transfer methods where appropriate;
- role-based access and confidentiality commitments;
- backup and recovery procedures;
- regular review of systems and security practices;
- training and awareness for staff and contractors handling personal data.
No method of transmission or storage is completely secure. While we strive to protect personal data, we cannot guarantee absolute security.
12. Contact information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Lighthouse Frame Animation Studio Ltd
Lighthouse Frame Studio, 2nd Floor, 18 Blackhorse Lane, London E17 6HJ, United Kingdom
Email: [email protected]
Phone: +44 20 7946 5821
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements.
Any updated version will be made available on our website or otherwise communicated where appropriate. The “last updated” date, if included, will indicate when the most recent changes took effect. We encourage you to review this Privacy Policy periodically.
Last updated: August 2026